Quantum StorageCare Guardian 7x24 remote monitoring

What is StorageCare Guardian?
StorageCare Guardian is a remote monitoring and diagnostic solution that enables Quantum to proactively monitor the health of Quantum systems over the internet and use intelligent diagnostics data to remotely service the equipment if issues arise.

StorageCare Guardian delivers more reliable backups and faster resolution time for customers at no additional cost for supported products under warranty or service contract.

More reliable backups
Leveraging the intelligence inside Quantum's storage systems, StorageCare Guardian proactively monitors the health of the units, uses diagnostics data to predict possible failures, and determines whether or not the problem involves a Quantum product or other critical components in the environment.

Faster resolution time
When the system is down, StorageCare Guardian provides better diagnostics data that will enable Quantum to identify the root cause for rapid problem resolution.

Supported Products:

DX-Series – DPM5500, DX100, DX30, DX3000, DX5000
PX-Series – PX502, PX720
L-Series – SuperLoader 3
iSeries - Scalar i500, Scalar i2k

How to obtain StorageCare Guardian or request further information:

Get Guardian Now

Request More Information by Email
 
Product Features

  * Continuous 24x7 Monitoring
  * E-mail Notifications
  * Drive Log and TapeAlert Monitoring
  * Access Policy Management
  * Customer Access to Guardian Console

How It Works

  1. Customer downloads and installs the Guardian software agent on any Windows 2000/2003/XP, Solaris 8/9 or Red Hat Enterprise Linux version 3 /4 server located at the customer’s site
  2. The Guardian Agent monitors Quantum products, and provides information and updates to the Quantum Enterprise Server which resides at Quantum Support
  3. If an error or problem is detected, Quantum queues a request to the Guardian Agent for data collection or real-time access to the system
  4. The Guardian Agent checks access policy settings to determine if access is allowed
  5. Quantum support will diagnose the problem, and if necessary, send the needed parts and/or field personnel to resolve the issue



Security Features

  * Secure communications
     o Agent-initiated
     o Fully encrypted (128-bit SSL)
     o Trusted Digital Certificates (from VeriSign ) guard against “spoofing”
     o Only diagnostics data is transferred
  * Agent can have a hidden TCP/IP address
  * Customer has full control over Quantum access
  * Verisign Security Certified

System Requirements

  * Microsoft Windows 2000, Windows 2003, Windows XP. Sun Solaris 8, Solaris 9 or Red Hat Enterprise Linux version 3 or 4 operating system installed
  * Web connectivity to supported Quantum products
  * Network connectivity to the Internet (a visible IP address not required)
  * Java Runtime Environment 1.4 or above recommended for best performance

Documentation

StorageCare Guardian Overview
StorageCare Guardian Security White Paper
StorageCare Guardian Technology White Paper
StorageCare Guardian Installation & Configuration Guide (Windows, Solaris and Linux)

VeriSign Security Certification